Our Commitment to Students
At MathPro Tutors, we are committed to supporting every student’s academic progress, confidence, and overall learning experience. Every tutor who joins our network goes through a careful screening process to help ensure that our students receive professional, engaging, and well-structured lessons tailored to their individual learning goals.
We understand that every student has a unique learning style. If you ever feel that your assigned tutor is not the right fit for you, simply contact our team. We will be happy to arrange a replacement with another qualified tutor to ensure you receive the support that works best for you.
Refund Policy for Unused Classes
We want you to feel confident when choosing MathPro Tutors. If you decide that our tutoring service is not the right fit for you, our refund policy provides a clear and straightforward process.
15-Day Refund Period
Refund requests may be submitted within 15 calendar days of your initial registration. This period gives students sufficient time to experience our tutoring services and determine whether they meet their expectations.
Unused Sessions Only
Refunds are available only for prepaid tutoring sessions that have not been used at the time the refund request is submitted.
Completed Sessions
Any tutoring session that has already been conducted is non-refundable, as the tutor's time and educational services have already been provided.
Missed Classes & Late Cancellation
Classes missed without prior notice may be treated as completed sessions and will not be eligible for a refund. This policy helps us respect our tutors' scheduled time and availability.
Requests After 15 Days
After the 15-day refund period has ended, monetary refunds are no longer available. However, we remain committed to helping students have a positive learning experience and can assist with tutor replacement requests when needed.
Refund Processing
Once a refund request is received, our team will review the request and verify the applicable unused sessions. Approved refunds will be returned to the original payment method within 7–10 business days.
Please note that the exact time for the funds to appear in your account may vary depending on your bank or payment provider.
Whether you need to change your tutor or request a refund for eligible unused sessions, our support team is available to guide you through the process.
Contact Us
Email: support@mathprotutors.net
WhatsApp: +1 (303) 350-7832
Contact our academic support team for assistance with tutor changes, classes, refunds, or other questions.
Our Promise to You
At MathPro Tutors, we put student progress, flexibility, and trust at the heart of everything we do. We aim to provide a transparent, supportive, and stress-free learning experience where students can focus on understanding their subjects, building confidence, and achieving their academic goals.
We are always here to support you throughout your learning journey and help you get the most from every tutoring session.